It’s because that the callee replaces its caller ID with English letters. When the “RD” button is pressed to call back, the phone will call the callee’s “Caller ID” directly. But MyPBX system recognizes the callee only by “Extension number ” rather than “Caller ID”. So the phone screen would displays

Why does the user always hear the prompt that”The number you dialed cannot be reached now, please leave the message after the tone” when calling a specific extension? The problem might result from one of the following configurations: The extension has been set up “always transfer to voicemail”; the user can log in “User Web

to check the new voice-mails; After all the voice-mails have been checked, the “toot toot” sound would disappear.

Why can’t the extension make outbound calls (to landline or cell phones)? If the problem just happens to one specific extension, please check if this extension has been selected in the outbound route. If the problem happens to all extensions, i.e. all extension cannot make outbound calls, please follow the below steps.

How to configure inbound routes? Inbound Routes are used to determine the destinations of incoming calls of different time (i.e. office hour, non-office hour, and holiday). The steps of configuration are as below: Step 1: Select “Inbound Call Control”->”Inbound Routes”, click “Add Inbound Route” Step 2: In the “Add Inbound Route” page, select the

How to configure outbound routes? Outbound routes are used to determine the authority or dial pattern for the extensions to make outbound calls.

How to connect and configure BRI trunk? Every BRI module purchased will be supplied with a RJ45-RJ11 cable. (The RJ45 connector is to connect the port offered by BRI provider while the RJ11 part is for the BRI port of MyPBX. See Figure 4-1.) Figure 4-1 Steps of configuring BRI trunk: Connect

How to register a VoIP trunk? In the configuration page of “Trunks”, click Add VoIP Trunk and enter the following information in the popup window. (Take the IMS trunk provided by Chinamobile as an example.) Provider Name: Chinamobile   Hostname/IP: the IP address provided by Chinamobile for registration (e.g.: 111.111.111.111) Port: 5060

How to add analog trunks? The number of Analog trunks (i.e. FXO ports) is determined by the number of O2 modules (one O2 module contains two FXO ports, i.e. 2 analog trunks) and SO modules (one SO module contains one FXO port, i.e. 1 analog trunk) installed in MyPBX. So if you need to add

How to change the extension number of FXS? Select the FXS extension to be changed and click “Delete”. Click “Edit”, and change the Extension number in the General section on the “Edit Extension” page.